Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FBPOPR2073 Mapping and Delivery Guide
Work in a socially diverse environment

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FBPOPR2073 - Work in a socially diverse environment
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to interact effectively with people in a socially diverse workplace environment.This unit applies to individuals who facilitate communication with customers and colleagues from diverse backgrounds and allow for cultural considerations when identifying issues that may cause misunderstandings in the workplace.No occupational licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Use verbal and non-verbal communication in a culturally sensitive manner
  • Identify responsibilities according to the principles of anti-discrimination legislation
  • Treat people from all social and cultural groups with respect and sensitivity
  • Use verbal and non-verbal communication that takes into account social and cultural differences
  • Make efforts to communicate through use of gestures or simple words where language barriers exist
  • Seek assistance from colleagues, specialist resources or outside organisations when cultural considerations could be affecting workplace communication
       
Element: Respond to cross-cultural misunderstandings
  • Identify issues that may cause conflict or misunderstanding in the workplace
  • Consider possible cultural and social differences when difficulties or misunderstandings occur
  • Address difficulties with appropriate personnel in the workplace and seek assistance to facilitate understanding where required
  • Make efforts to resolve misunderstandings, taking into account cultural and social considerations
  • Refer potential issues and problems that cannot be resolved to appropriate personnel for follow-up in accordance with workplace procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify responsibilities according to the principles of anti-discrimination legislation 
Treat people from all social and cultural groups with respect and sensitivity 
Use verbal and non-verbal communication that takes into account social and cultural differences 
Make efforts to communicate through use of gestures or simple words where language barriers exist 
Seek assistance from colleagues, specialist resources or outside organisations when cultural considerations could be affecting workplace communication 
Identify issues that may cause conflict or misunderstanding in the workplace 
Consider possible cultural and social differences when difficulties or misunderstandings occur 
Address difficulties with appropriate personnel in the workplace and seek assistance to facilitate understanding where required 
Make efforts to resolve misunderstandings, taking into account cultural and social considerations 
Refer potential issues and problems that cannot be resolved to appropriate personnel for follow-up in accordance with workplace procedures 

Forms

Assessment Cover Sheet

FBPOPR2073 - Work in a socially diverse environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FBPOPR2073 - Work in a socially diverse environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: